Apple Tree Auction Center - FAQ for On Line Bidding

Troubleshooting for Online Bidding

There are 3 different ways go bid on line with Apple Tree Auction Center. You MUST use the system in which you are or will become a member. You CAN NOT be a member of more than one with the same account information.

1) Using Infinite Bidding by clicking on the on line bidding link on our home page. Once you have become a member of our system you MUST use that system to access our auctions.

2) By being a member of ArtFact.com and using their system to access our auction. If you are a member you MUST use their system to access the auctions. (see tutorial)

3) Using the AuctionZip.com system to access our auction. If you are a member you MUST use their system to access the auctions. (see tutorial)

Please use the following FAQ's to troubleshoot any problems with bidding online before you contact us.

I know I'm registered. Why doesn't it recognize me?
Can I watch an auction without registering?
Why can't I see the Bidder Console?
How do I change the language?
Audio/Visual Requirements
Max Bid Feature [NEW]
Available Bid Limit [NEW]

I know I'm registered. Why doesn't it recognize me?
You must log in to the auction system you used to sign up. This could be Auction Zip, Infinite Bidding, or Art Fact. If you are using or have used one of the systems mentioned it is through that system you will log in and be able to bid. back to top
Can I watch an auction without registering?
YES. To watch a live auction, click Upcoming Auctions, then click the WATCH NOW! link. back to top
Why can't I see the Bidder Console?
If you experience any technical problems with the Bidder Console follow the troubleshooting steps below:
Step 1: Verify your internet connection Can you get to other websites? Try www.cnn.com If you cannot connect to the internet contact your Internet Service Provider or your Network expert.
Step 2: Verify you are using the Minimum System Requirements listed below:
PC: OS: Windows XP Service Pack 2 or higher, Windows Vista, Windows 7 RAM: 512MB Browsers: [Artfact no longer supports Internet Explorer 9]; Firefox 8; Google Chrome 15 Java: 1.6 or later
Mac: OS: OSX 10.6 with Firefox 8 only OSX 10.5 with Safari 5.1.1 only
Sorry, we currently don't support any OS - Browser combinations for Mac except those listed above.
Processor: PPC or Intel RAM: 512MB or higher Java: 1.6 or later
The Bidder Console does NOT support: OS: Windows 2000 or earlier, Mac OSX 10.4 or earlier Browsers: Netscape, Opera, AOL Internet Connection: We do not support dialup or wireless Internet
Step 3: Verify Java is ENABLED: If you are using Internet Explorer, go to View or Tools (depending on your version)->Internet Options->Advanced and make sure that "Use JRE 1.6"(or greater) is checked under the Java section.
If you are using Firefox, go to Tools > Options. Click on "Content". Make sure that "Enable Java" and "Enable Java Script" are selected.
Step 4: Clear your browser Cookies and Cache In Internet Explorer, go to Tools->Internet Options->General and click the "Delete Files" button under the "Temporary Internet files" section. Click OK.
In Firefox, go to Tools->Options->Privacy, and then select "Clear" next to History, Cookies, Cache. Click OK.
If you have verified steps 1 through 5 above - and still cannot load the Bidder Console - you may have a Firewall or Security Software conflict preventing the application from loading.
Step 5: Firewall & Security Software conflicts: Disable your computer's individual Firewall and Security software Open your virus protection and/or security software and disable the Firewall and/or security software for the duration of the auction. back to top
How do I change the language?
To change the language, click the flag icon in the menu bar. Then click the specific flag that represents the language you want. You can choose German, French, UK English or US English. back to top
Audio/Visual Requirements
When you see the "WATCH" button you can see the auction live with audio and video feed. General Information
*Use the corresponding play and pause buttons for viewing the video and listening to audio.
*Note: You must have sound support as well as speakers or headphones connected to your computer to hear the audio. If you do not hear the audio after pressing the play button, make sure that the sound is not muted or the volume set too low.
*If you are having trouble viewing the video or hearing the sound after checking these basic steps, see other details below.
Minimum System Requirements for Audio/Visual
PC: OS: Windows XP Service Pack 2 or higher, Windows Vista, Windows 7 RAM: 512MB Browsers: [Artfact no longer supports Internet Explorer 9]; Firefox 8; Google Chrome 15 Java: 1.6 or later
Mac: OS: OSX 10.6 with Firefox 8 only OSX 10.5 with Safari 5.1.1 only
Sorry, we currently don't support any OS - Browser combinations for Mac except those listed above.
Processor: PPC or Intel RAM: 512MB or higher Java: 1.6 or later
The Apple Tree Auction Center Live! Console does NOT support: OS: Windows 2000 or earlier, Mac OSX 10.4 or earlier Browsers: Netscape, Opera, AOL Internet Connection: We do not support dialup or wireless Internet
The audio/video broadcast of live auction events are for entertainment purposes only. back to top
Max Bid Feature [NEW]
You will have the ability to place a "Maximum Bid" during the auction. By entering in the maximum amount you are willing to pay for the item up for sale, the bidding console will submit your bid for you on increment until there are no further competing bids, or your maximum bid is reached?whichever is achieved first. back to top
Available Bid Limit [NEW]
You can now continue to keep track of your "available bid limit" as the auction progresses. By clicking on the Available Bid Limit feature, you can expand a window that to see the bid limit given to you by the auction house, the list of items already won subtracted from that limit, the list of outstanding max bids already placed, and the resulting available bid limit. This will allow you to realize if you are in jeopardy of running out of available bid limit so the necessary actions can be taken. back to top