Why can't I see the Bidder Console?
If you experience any technical problems with the Bidder Console follow the troubleshooting steps below:
Step 1: Verify your internet connection
Can you get to other websites? Try www.cnn.com
If you cannot connect to the internet contact your Internet Service Provider or your Network expert.
Step 2: Verify you are using the Minimum System Requirements listed below:
OS: Windows XP Service Pack 2 or higher, Windows Vista, Windows 7
Browsers: [Artfact no longer supports Internet Explorer 9]; Firefox 8; Google Chrome 15
Java: 1.6 or later
OS: OSX 10.6 with Firefox 8 only OSX 10.5 with Safari 5.1.1 only
Sorry, we currently don't support any OS - Browser combinations for Mac except those listed above.
Processor: PPC or Intel
RAM: 512MB or higher
Java: 1.6 or later
The Bidder Console does NOT support: OS: Windows 2000 or earlier, Mac OSX 10.4 or earlier
Browsers: Netscape, Opera, AOL
Internet Connection: We do not support dialup or wireless Internet
Step 3: Verify Java is ENABLED:
If you are using Internet Explorer, go to View or Tools (depending on your version)->Internet Options->Advanced and make sure that "Use JRE 1.6"(or greater) is checked under the Java section.
If you are using Firefox, go to Tools > Options. Click on "Content". Make sure that "Enable Java" and "Enable Java Script" are selected.
Step 4: Clear your browser Cookies and Cache
In Internet Explorer, go to Tools->Internet Options->General and click the "Delete Files" button under the "Temporary Internet files" section. Click OK.
In Firefox, go to Tools->Options->Privacy, and then select "Clear" next to History, Cookies, Cache. Click OK.
If you have verified steps 1 through 5 above - and still cannot load the Bidder Console - you may have a Firewall or Security Software conflict preventing the application from loading.
Step 5: Firewall & Security Software conflicts:
Disable your computer's individual Firewall and Security software
Open your virus protection and/or security software and disable the Firewall and/or security software for the duration of the auction. back to top